01Overview
Urbane Coatings (“Urbane Coatings,” “we,” “us”) is a mobile ceramic coating and paint correction business serving the Albany, NY Capital Region. This policy explains what personal information we collect, how we use it, and the choices you have.
It applies to urbanecoatings.com, our social media pages (including Instagram @urbane.coatings and our Facebook page), our ad forms, and any time you call, text, or email us.
We do not sell your personal information. We collect only what we need to quote, schedule, and complete your service, and to tell you about offers you’ve asked to hear about.
02Information we collect
We collect information you give us, information collected automatically when you use our website, and information our advertising partners pass to us when you respond to an ad.
Information you give us
- Contact details: name, phone number, email address
- Service details: service address or general location, vehicle year, make, model and color, the service you’re interested in, and your preferred dates
- Photos of your vehicle that you send us for a quote
- Messages you send us by form, text, phone, email, or social media direct message
- Partner or program details, such as the car club, HOA, dealership, or shop you heard about us through
- Payment information, which is processed by our payment provider. We do not store full card numbers.
Information collected automatically
- Device and browser type, IP address, and approximate location
- Pages viewed, time on site, and the page or ad that brought you to us
- Cookies and similar technologies (see “Cookies, analytics and advertising” below)
Information from third parties
- When you submit a lead form in a Facebook or Instagram ad, Meta sends us the details you entered (typically your name, phone, email, and any answers to the form’s questions).
- When a partner organization refers you, they may share your name and contact details with us so we can reach out.
03How we use your information
We use your information to run the business and serve you. Specifically, to:
- Respond to questions and provide quotes, including free consultations
- Schedule, confirm, and complete appointments at your location
- Process payments and keep records of the work we performed and any coating warranty
- Send appointment reminders, aftercare and cure-time guidance, and warranty follow-ups
- Send offers and promotions, if you’ve agreed to receive them
- Run partner, referral, and HOA programs, including tracking which partner referred you
- Measure and improve our website and ads
- Prevent fraud and comply with legal obligations
04Vehicle photos and marketing content
We may photograph or film your vehicle before, during, and after service and use that content on our website, social media, and ads.
- We blur or crop license plates and VINs before posting.
- We do not post your name, address, or anything that identifies your home without your permission.
- If you’d rather your vehicle not appear in our content, tell us before or after your appointment and we’ll honor it, including removing posts already published where we’re able to.
05Calls and text messages
If you give us your phone number, you agree that we may call or text you about your quote, appointment, and service. We will send promotional texts only if you’ve opted in to receive them.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to any text to opt out. Reply HELP for help, or call (518) 313-1055.
- Opting out of promotional texts does not stop messages you need about an appointment you’ve booked, unless you ask us to stop those too.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with or sold to any third party.
08Data retention and security
We keep customer records for as long as your coating warranty is active, plus the time we need for tax and business records. Inquiries that never become a booking are deleted or anonymized after two years without contact.
We use reasonable safeguards to protect your information, including password-protected accounts with two-step verification and limiting access to people who need it. No system is perfectly secure. If a breach affecting your personal information occurs, we will notify you as required by New York law.
09Your choices and rights
You can contact us at any time to:
- Get a copy of the personal information we have about you
- Correct information that’s wrong
- Delete your information, except records we must keep for warranty, tax, or legal reasons
- Stop marketing emails (use the unsubscribe link) or texts (reply STOP)
- Keep your vehicle out of our photos and posts
We’ll respond within 30 days. We may ask you to confirm your identity first, for example by replying from the phone number or email we have on file. We will never treat you differently for making a request.
10Children, outside links, and updates
Children. Our services are for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has sent us information, contact us and we’ll delete it.
Links to other sites. Our website and posts link to sites we don’t control, such as Instagram, Facebook, Google, and partner businesses. Their privacy policies apply when you use them.
Changes to this policy. We may update this policy as our business or the law changes. We’ll post the new version here with a new effective date. If a change materially affects how we use information we already have, we’ll tell you directly.
11Contact us
Questions or requests about your information go to: